Welcome to the official Store & Items Support Forum for XaelGaming Networks!

This dedicated section is where you can get direct, staff-assisted help for any purchase made on our Official Webstore, including ranks, crate keys, virtual items, subscription management, or delivery inquiries.

Instant Delivery & Expectations

• Automatic Delivery: Most purchases (ranks, perks, crate keys) are automatically credited in-game within 1 to 10 minutes of payment clearance.
• In-Game Presence: Please ensure you are logged into the relevant Minecraft server or have sufficient inventory space for physical items/keys.
• Server Sync: If you purchased a rank during a server restart, please wait 5 minutes and run /ranks or reconnect.

How to Submit an Item Support Request

If your items have not arrived after 15 minutes, or you need help with a transaction, simply click "New Topic" above and provide the following details:

Minecraft In-Game Name: [Your exact username]
Transaction ID / Invoice #: [e.g. PayPal or Stripe confirmation ID]
Package or Item(s) Purchased: [e.g. VIP Rank, 10x Mythic Crate Keys]
Server World: [e.g. Community SMP, Skyblock, NeoForge]
Date & Approximate Time of Purchase: [e.g. Nov 1, 2026, 4:00 PM CST]
Issue Description: [Brief description of what you need help with]

100% Price Transparency & Fraud Prevention

• 0% Hidden Fees: We guarantee that you are never charged unexpected surcharges or processing fees.
• Direct Staff Resolution: Never open an uncoordinated chargeback with PayPal or your bank—doing so automatically blacklists UUIDs across our global anti-fraud systems. We resolve 100% of legitimate delivery or duplicate billing issues directly right here!

Thank you for supporting XaelGaming Networks!