At XaelGaming Networks, we value fairness, transparent transactions, and community satisfaction. This Refund Policy clearly explains our refund criteria, subscription management procedures, our No Hidden Fees Guarantee, and how to request assistance for purchases made on https://xaelgaming.com/store.

1. Nature of Digital Goods & Immediate Delivery

All items, ranks, companion pets, cosmetic trails, claim blocks, and booster packages offered on the XaelGaming store are intangible digital goods delivered automatically and immediately to your character upon payment gateway confirmation.

Because these virtual items are consumable and granted instantaneously into the Minecraft game environment, all sales are generally considered final, except under the specific circumstances outlined below.

2. When Refunds Are Granted

We will gladly review and issue a full or partial refund in the following scenarios:

• Technical Non-Delivery: If you successfully completed payment but did not receive your virtual perk or rank in-game due to an automated delivery failure, and our technical staff is unable to manually credit the item to your account within 48 hours of you submitting a support ticket with your transaction ID.
• Duplicate Billing Error: If an unintended technical glitch or gateway timeout causes you to be billed multiple times for the identical package in the same transaction session, the duplicate charges will be refunded promptly.
• Unauthorized Fraudulent Purchase: If your payment account was compromised and used without your authorization, please contact our support desk immediately. Upon verification, we will refund the transaction and permanently blacklist the associated Minecraft identity to prevent further fraud.

3. When Refunds Are Not Granted

Refunds cannot be issued under the following conditions:

• Change of Mind: Deciding you no longer want a rank or perk after it has already been activated and utilized in-game.
• Disciplinary Bans or Infractions: If your account is muted, kicked, or banned (temporarily or permanently) from our Discord, website, or game servers for violating our published Server Rules or Terms of Service (including cheating, griefing, harassment, or abusing lag machines).
• Planned Seasonal Resets: Periodic seasonal world resets or progression updates that were scheduled and publicly announced in advance to ensure server economy freshness.
• Temporary Server Maintenance: Brief downtime required for routine server updates, hardware maintenance, or modpack patching.

4. Subscription Cancellation Procedures

If you purchase a recurring monthly subscription (such as a monthly rank or supporter tier), you retain complete control over renewal:

• You may cancel your recurring subscription at any time prior to your next renewal billing date.
• How to Cancel: Log into your store account on https://xaelgaming.com/store, navigate to your active subscriptions, and click "Cancel Subscription". Alternatively, you can cancel directly within your PayPal or Stripe customer dashboard.
• Once cancelled, you will retain your perks for the remainder of your currently paid billing cycle. You will not be billed again, and no cancellation fees will ever be assessed.

5. Chargebacks & Dispute Policy

6. How to Submit a Refund Request

If your purchase meets our refund criteria, please submit a request within 14 days of the transaction date:

1. Visit our official Store & Items Support Forum (or our general Support Forums).
2. Click "New Topic" to open a support thread.
3. Include your Minecraft In-Game Name (IGN), the email used during checkout, your Payment Gateway Transaction ID (from PayPal or Stripe), and a detailed explanation of the issue.

Our billing team reviews all refund requests within 24 to 48 hours. When approved, refunds are credited back directly to the original payment method with zero deduction fees.